Frequently asked questions
Top 5
How do I become a customer?
You fill in the application online and pay the deposit of € 40 per Teletol badge. After approval of your request, the Teletol badges will be sent to you via DPD.
Click here to become a customer.
How do I request extra Teletol badges as a customer?
Click here to order additional Teletol badges.
In which lanes do I get a ticket?
The lanes where you can get a ticket can be found here.
How do I request an OBU for trucks?
NV Tunnel Liefkenshoek does not issue OBUs itself.
Belgian carriers and logistics service providers or foreign carriers and logistics service providers with a Belgian business location can request the OBU from Transport and Logistics Flanders.
Foreign carriers without a Belgian business location should contact the respective distributors of the OBUs.
When is the Liefkenshoek Tunnel toll-free?
The decision to make the Liefkenshoek Tunnel toll-free depends on a number of strict criteria.
For example:
- It must be a very serious and unforeseen incident.
- The incident causes major traffic disruptions.
- The Liefkenshoek Tunnel route is a fully-fledged alternative to promote traffic flow on the Antwerp Ring.
If the situation meets these and other criteria, the Flemish Traffic Center can decide in consultation with the highway police to temporarily make the Liefkenshoek Tunnel toll-free.
Payment methods
Which payment methods are accepted?
An overview of the different payment methods and toll lanes can be found here.
In which lanes do I get a ticket?
The lanes where you can get a ticket can be found here.
Where can I find an overview of the toll plaza?
An overview of the toll plaza can be viewed here.
Rates
Which vehicles fall under category 1 and category 2?
When determining the category of vehicles at the Liefkenshoek Tunnel, only the total height of the vehicle is taken into account. The limit is 3 meters. Vehicles with a total height of 3 meters or more fall under category 2 (this covers vehicles such as larger vans, vans with roof load, mobile homes, ...).
Other criteria (number of axles, use, height, weight, type of driving license or a combination thereof) are not used to define a category!
What are the toll rates?
An overview of the toll rates can be found here.
When is the Liefkenshoek Tunnel toll-free?
The decision to make the Liefkenshoek Tunnel toll-free depends on a number of strict criteria.
For example:
- It must be a very serious and unforeseen incident.
- The incident causes major traffic disruptions.
- The Liefkenshoek Tunnel route is a fully-fledged alternative to promote traffic flow on the Antwerp Ring.
If the situation meets these and other criteria, the Flemish Traffic Center can decide in consultation with the highway police to temporarily make the Liefkenshoek Tunnel toll-free.
Where can I find an overview of the toll plaza?
An overview of the toll plaza can be viewed here.
Why do we use flow control?
In the event of major traffic congestion (especially in the evening rush hour in the direction of the Netherlands), the traffic flow is restricted by applying lane closures. By doing this, the tunnel operators try to ensure that there is no traffic jam in the tunnel. To achieve this, a few toll lanes are closed at the toll plaza, taking into account the various payment options. Due to the application of the aforementioned measure, if there is a traffic jam, it does not get longer but moves from the tunnel to the toll plaza, thus increasing safety for the tunnel users.
Works
When will the next maintenance work take place?
An overview of the planned works can be found here.
Between what times does maintenance work take place?
Maintenance work is always carried out according to the same procedure: on Thursday the tunnel shaft in the direction of Beveren is closed for all traffic. On Friday the tunnel shaft in the direction of Stabroek is closed. The respective directions of travel are completely closed at the Liefkenshoek Tunnel for all traffic at 9 pm, until 5 am the next day.
Which diversion route should I take?
An overview of the diversion routes can be found here.
Subscription
How do I become a customer?
You fill in the application online and pay the deposit of € 40 per Teletol badge. After approval of your request, the Teletol badges will be sent to you via DPD.
Click here to become a customer.
How do I request extra Teletol badges as a customer?
Click here to order additional Teletol badges.
How can I cancel my subscription?
This can be done by returning the Teletol badge(s) – by post or in person – so that your customer file can be closed completely and, after settlement of all outstanding invoices, the deposit on the badges can be refunded. In other words, the deposit will not be deducted from the final invoice.
At the customer counter (i-tol) there is a 'dropbox' where the Teletol badge(s) can be returned at any time of the day.
How do I change my account number?
Fill in the mandate form below with your new bank details, sign the document and email it to klantenservice [at] liefkenshoektunnel.be (klantenservice[at]liefkenshoektunnel[dot]be).
The data can only be amended after receipt of the aforementioned mandate.
How to get an extra badge holder?
Additional badge holders can be obtained free of charge from the operators in the toll booths or from the customer service desk in the white building next to the toll plaza.
Is the Teletol badge linked to a vehicle and / or person?
No, the Teletol badge is only linked to the customer number. Other data such as user, license plate, ... are not registered.
Does a Teletol badge have to be renewed annually?
No, the Teletol badge does not have to be renewed annually, but is automatically exchanged for a new copy after 5 years, free of charge.
When will I receive the invoice?
There is a billing threshold of € 100. This means that an invoice is only automatically issued at the end of the month if the amount charged is € 100 or more (the billing threshold is not applied for accounting reasons in June & December). If an invoice is desired every month, this can be done on simple written request. Please note: an additional administrative fee of € 7 will be charged per invoice.
Trucks
How do I request an OBU for trucks?
NV Tunnel Liefkenshoek does not issue OBUs itself.
Belgian carriers and logistics service providers or foreign carriers and logistics service providers with a Belgian business location can request the OBU from Transport and Logistics Flanders.
Foreign carriers without a Belgian business location should contact the respective distributors of the OBUs.
Which vehicles fall under category 1 and category 2?
When determining the category of vehicles at the Liefkenshoek Tunnel, only the total height of the vehicle is taken into account. The limit is 3 meters. Vehicles with a total height of 3 meters or more fall under category 2 (this covers vehicles such as larger vans, vans with roof load, mobile homes, ...).
Other criteria (number of axles, use, height, weight, type of driving license or a combination thereof) are not used to define a category!
What are the toll rates?
An overview of the toll rates can be found here.
Which payment methods are accepted?
An overview of the different payment methods and toll lanes can be found here.